1. All Sales Are Final
Due to the digital nature of the TestSpire Pro software license, all purchases made through our Site or App are **final and non-refundable**. Once an activation license key is generated, sent to your email, or linked to your account, the transaction cannot be reversed or cancelled.
2. Rationale for No Refund Policy
Because TestSpire Pro is a downloadable software product that operates completely offline on your desktop, license keys cannot be physically "returned" or deactivated in a way that guarantees the software is no longer being used. This no-refund policy helps prevent unauthorized distribution and license key abuse.
3. Try the Free Version First
To ensure that TestSpire meets your software testing workflow requirements before making a financial commitment, we highly encourage all users to download and use the **Free Plan** of TestSpire. The Free Plan allows you to explore the interface, offline storage architecture, and primary test case organization features completely free of charge.
4. Exceptional Scenarios
In extremely rare cases, exceptions to this policy may be considered at our sole discretion, such as:
- Double-billing or proven duplicate payment transactions for the same license account.
- Technical billing failures in the payment gateway (Paylabs/Midtrans) where a license was charged but never provisioned.
If you experience a transaction issue, please contact us within 24 hours at the support details listed below with proof of purchase.
5. Contact Support
For transaction inquiries or billing concerns, please reach out to us at:
- Email: admin@testspire.my.id
- Phone: +6281273101025
- Address: JL. Masjid Nurul Falah, Sukatani, Tapos, Kota Depok, Jawa Barat, Indonesia